系统环境：Centos6.4 X64

OTRS版本：3.3.3

一、安装相关软件

1、[root@OTRS]#yum install httpd* mysql mysql-server mysql-devel php php-* perl* gcc gcc-c++ procmail  gd gd-devel openssl wget sendmail*

2、设置开机启动：

chkconfig --level 2345 mysqld on

chkconfig --level 2345 httpd on

3、启动MySQL并设置密码:

service mysqld start

mysql_secure_installation

4、启动Apache:

service httpd start

二、下载OTRS及phpmyadmin

[root@OTRS tmp]#wget http://ftp.otrs.org/pub/otrs/RPMS/rhel/6/otrs-3.3.3-01.noarch.rpm　

[root@OTRS tmp]#wget

安装otrs

[root@OTRS tmp]# rpm -vh otrs-3.3.3-01.noarch.rpm

[root@OTRS tmp]#tar zxvf

三、检查必须组件

[root@OTRS tmp]# perl /opt/otrs/bin/otrs.CheckModules.pl

o Crypt::Eksblowfish::Bcrypt.......Not installed! (optional - For strong password hashing.)

 o Crypt::SSLeay....................ok (v0.57)  o Date::Format.....................ok (v2.22)  o DBI..............................ok (v1.609)  o DBD::mysql.......................ok (v4.013)  o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)  o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)  o DBD::Pg..........................ok (v2.15.1)  o Encode::HanExtra.................Not installed! (optional - Required to handle mails with several Chinese character sets.)  o GD...............................ok (v2.44)    o GD::Text.......................ok (v0.86)    o GD::Graph......................ok (v1.44)  o IO::Socket::SSL..................ok (v1.31)  o JSON::XS.........................Not installed! (optional - Recommended for faster AJAX/JavaScript handling.)  o LWP::UserAgent...................ok (v6.05)  o Mail::IMAPClient.................Not installed! (optional - Required for IMAP TLS connections.)    o IO::Socket::SSL................ok (v1.31)  o ModPerl::Util....................ok (v2.000004)  o Net::DNS.........................ok (v0.65)  o Net::LDAP........................ok (v0.40)  o Net::SSL.........................ok (v2.84)  o PDF::API2........................Not installed! (optional - Required for PDF output.)    o Compress::Zlib.................ok (v2.021)  o Text::CSV_XS.....................Not installed! (optional - Recommended for faster CSV handling.)  o Time::HiRes......................ok (v1.9721)  o XML::Parser......................ok (v2.36)  o YAML::XS.........................Not installed! (required - Please install this module - )

[root@OTRS tmp]#cpan

cpan[1]> install Crypt::Eksblowfish::Bcrypt --依次安装缺少的组件

四、客户端访问OTRS

 1、打开浏览器输入　 完成安装